Support for OrcaVue Owners
360 Photo Booths
Air, XL and Overhead. Most videos show the Air; the XL shares its controller, battery, lights, remotes and DMX.
Go to 360 Support
Common purchase questions
How much does a 360 booth cost?
See the models and prices on our 360 photo booth page. If you are finding booths significantly cheaper than the Air, it typically means that the booths are made from thin, tack-welded sheet metal components that have very limited strength or capacity. The arms will typically support a limited amount of weight and the motor systems will have a very limited life, particularly if the arm is stopped while in use or pushed around while off.
Do you ship internationally?
OrcaVue ships 360 Photo Booths and Glambots to nearly every country around the world. See our International Orders page for how to order, shipping times and customs.
How much can my photo booth company charge for a 360 video booth activation?
This depends heavily on your location, experience, and event type. Photo booth operators generally set the price based upon a minimum number of hours with a fee for each additional hour. Weddings and corporate events typically have more guests as well as larger budgets and might be priced higher than a small backyard birthday celebration. Pricing for an OrcaVue 360 booth is generally higher than that for other types of booths.
Do the units come with warranty? How long does it take for repair?
All OrcaVue 360 photo booth units come with a one-year limited warranty that covers manufacturer defects (but not normal wear and tear). Repairs are made very quickly, once we have the item back in our facility in Washington DC we are typically able to turn it around in a couple days.
Can I split my payments across credit cards?
Yes, but not by using our on-line checkout procedure. Instead, just call us at 301-812-3801 and we will take care of you!
Is there customer support available for OrcaVue products?
Give us a call at (301) 812-3802 Mon-Fri 9a-5p EST. Or shoot an email to support@orcavue.com. Our support team attempts to reply promptly to all emails during business hours.
Where are OrcaVue photo booths made?
Each OrcaVue 360 photo booth is constructed for durability and performance in our Washington, DC production facility. Our tech support team is available weekdays from 9AM to 5PM EST.
Does OrcaVue make their own booths or do they resell from another manufacturer?
We invented the 360 photo booth in 2014 and received a patent for it in 2016. Since then, we have been building them ourselves using American labor. There are some parts such as the motors (that we have been using for 5+ years) and covers which are built by outside suppliers, but all of the metal-work, welding, finishing and assembly is performed in house. This is why our booths are rarely out of stock and can ship so quickly.
Where can I see an OrcaVue 360 photo booth?
We are always happy to demonstrate our booths at our facility located just outside of Washington, DC in Oxon Hill Maryland. Please give us a call at 301-812-3801 for more info.
Contact support
Call 301-812-3802, or send a message and a technician answers by email.
Send a messageAvoid scams
Beware of counterfeits or scam websites. They use our products to scam customers by pretending to sell OrcaVue products or accessories but shipping counterfeits, or just never delivering. These websites are doing this illegally. The OrcaVue 360 Photo Booth is a patented product, and is only sold on OrcaVue.com. We are the sole manufactures of our products in our own facility and do not have any resellers. If you see our products being sold on any other website using our images, videos, or descriptions, please report them to us. You may find counterfeits on Amazon, Ebay, Etsy, Taobao, Alibaba, Aliexpress, Google Ads, and more. If you have been scammed, please report this transaction to your payment processor immediately for a refund.
